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Data protection

The protection of your personal data is important to us. In this privacy policy, we inform you about the type, scope and purpose of the processing of your personal data that we collect and use in connection with your visit to our website. Personal data is any information relating to an identified or identifiable natural person, such as name, e-mail address or IP address.

Definitions of terms

This data protection declaration is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR).

Responsible body

The responsible party within the meaning of the General Data Protection Regulation for the processing of your personal data on this website is:

Sara Grzybek
c/o Postflex #5533
Emsdettener Str. 10
48268 Greven

E-Mail: info [a]queermed-deutschland.de

You can contact us at any time with any questions regarding data protection and the assertion of your rights.

Version: 16 May 2024                                                                                                                                                                                                                 

Legal bases and purposes of processing

We only process your personal data on the basis of legal authorisation or your consent. The legal bases result from the General Data Protection Regulation (GDPR), in particular Art. 6 para. 1 lit. a) GDPR and the Federal Data Protection Act (BDSG).

We process your personal data:

  • To provide and improve our website and our content, in particular the provision of anonymous recommendations from doctors, therapists, practices and clinics received from patients
  • To respond to your enquiries and to communicate with you
  • To fulfil our legal obligations and to protect our legitimate interests

Data categories and data sources

We process the following categories of :

  • Usage data that is collected when you visit our website, such as location, date, time, browser, operating system, pages visited,
    Contact data that you provide to us when you send us an enquiry via our contact form or by email, such as name, email address, subject, message
    Information received via anonymous recommendations to doctors and therapists via the questionnaire (including contact details of the doctor/therapist, which can be found with the contact details via a cross-check on the Internet on your own website, clinic page, Google My Business entry, yellow page entry or similar. If your own e-mail address has been voluntarily provided for queries about the recommendation made, this will also only be used for the purpose of contacting you in relation to the recommendation made)

We usually receive your personal data directly from you when you visit our website or contact us.

Data recipients and data transmission

We only pass on your personal data to third parties if this is necessary for the fulfilment of our purposes, if we are legally obliged to do so or if you have given us your consent.

Contact option via the website

We offer a contact form on our website to enable quick electronic contact to our company and direct communication with us, which also includes a general address for so-called electronic mail (e-mail address). If a data subject contacts the controller by email or via a contact form, the personal data transmitted by the data subject is automatically stored. Such personal data transmitted on a voluntary basis by a data subject to the controller are stored for the purposes of processing or contacting the data subject. This personal data is not passed on to third parties.

Your rights

You have the following rights under the GDPR and the BDSG in relation to your personal data:

  • The right to information about the processing of your data and to receive a copy of your data
  • The right to rectification or erasure of your data if it is inaccurate or no longer required
  • The right to restrict the processing of your data if one of the conditions in Article 18 (1) GDPR is met
  • The right to data portability, i.e. the right to receive your data in a structured, commonly used and machine-readable format or to transmit it to another controller
  • The right to object to the processing of your data
  • The right to withdraw your consent if you have given us consent to process your data without this affecting the lawfulness of processing prior to withdrawal
  • The right to lodge a complaint with a supervisory authority if you believe that the processing of your data violates the GDPR or the BDSG

You can contact us at any time to exercise your rights.

Data storage and deletion

We only store your personal data for as long as is necessary to fulfil our purposes or as required by law. As soon as storage is no longer necessary or legally permissible, we delete your data or restrict its processing.

Use of Mailchimp

We use Mailchimp from Intuit Mailchimp 405 N Angier Ave. NE. Atlanta, GA 30308 USA (Mailchimp). This enables us to contact subscribers directly. In addition, we analyse your usage behaviour in order to optimise our offer.

For this purpose, we pass on the following personal data to Mailchimp:

e-mail address

First name

Last name

Phone number

Mailchimp is the recipient of your personal data and acts as a processor for us as far as the sending of our newsletter is concerned. The processing of the data specified in this section is neither legally nor contractually required. Without your consent and the transmission of your personal data, we cannot send you a press mailing list.

In addition, Mailchimp collects the following personal data using cookies and other tracking methods: Information about your end device (IP address, device information, operating system, browser ID, information about the application you use to read your emails and other information about hardware and internet connection. In addition, usage data such as date and time, when you opened the email / campaign and browser activities (e.g. which emails / websites were opened) are collected. Mailchimp requires this data to ensure the security and reliability of the systems, compliance with the terms of use and the prevention of misuse. This corresponds to Mailchimp’s legitimate interest (pursuant to Art. 6 para. 1 lit. f GDPR) and serves the fulfilment of the contract (pursuant to Art. 6 para. 1 lit. b GDPR). Mailchimp also analyses performance data, such as email delivery statistics and other communication data. This information is used to compile usage and performance statistics for the services.

Mailchimp also collects information about you from other sources. In an unspecified period and scope, personal data is collected via social media and other third-party data providers. We have no influence on this process.

Further information on objection and removal options vis-à-vis Mailchimp can be found at: https://mailchimp.com/legal/privacy/#3._Privacy_for_Contacts

The legal basis for this processing is your consent in accordance with Art. 6 para. 1 lit. a GDPR. You can withdraw your consent to the processing of your personal data at any time. There is a corresponding link in all mailings. You can also revoke your consent using the contact options provided. The declaration of revocation does not affect the legality of the processing carried out so far.

Your data will be processed for as long as the corresponding consent is available. Apart from this, it will be deleted after the contract between us and Mailchimp has ended, unless legal requirements make further storage necessary.

Mailchimp has implemented compliance measures for international data transfers. These apply to all global activities where Mailchimp processes personal data of natural persons in the EU. These measures are based on the EU Standard Contractual Clauses (SCCs). Further information can be found at: https://mailchimp.com/legal/data-processing-addendum/


Use of twingle

We use the donation form of twingle GmbH, Prinzenallee 74, 13357 Berlin. For this donation form, twingle GmbH provides the technical platform for the donation process. The data you enter when making a donation (e.g. address, bank details, etc.) is stored by twingle on servers in Germany solely for the purpose of processing the donation.

We have concluded a contract with twingle for commissioned data processing and fully implement the strict requirements of the EU General Data Protection Regulation and the German data protection authorities when using the twingle donation form. Your data is transmitted on the basis of Art. 6 para. 1 lit. a GDPR (consent) and Art. 6 para. 1 lit. b GDPR (processing for the fulfilment of a contract). You have the option to withdraw your consent to data processing at any time. A revocation has no effect on the effectiveness of data processing carried out in the past.

When you make a donation, we collect and use your personal data only to the extent necessary to fulfil and process your donation and, if applicable, to process your enquiries. The provision of the data is necessary for the processing of the donation transaction. Failure to provide it means that your donation cannot be received. The processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR and is necessary for the processing of the donation. Your data will not be passed on to third parties without your express consent. The only exceptions to this are our service partners that we need to process the donation or service providers that we use as part of order processing. In addition to the recipients named in the respective clauses of this privacy policy, these are, for example, recipients of the following categories Payment service providers, service providers for sending the donation receipt. In all cases, we strictly observe the legal requirements. The scope of data transfer is limited to a minimum. You have the option of revoking your consent to data processing at any time. A revocation does not affect the effectiveness of data processing procedures in the past.

Use of social media plug-ins

We currently use the following social media plug-ins: Youtube, Tiktok, Bluesky, Mastodon, Linkedin, Facebook, Instagram, and Twitter, which are only loaded if you have previously activated the function by giving your consent. We offer you the opportunity to interact with the social networks and other users via the plug-ins. The legal basis for the use of the plug-ins is Art. 6 para. 1 lit. a GDPR, i.e. the integration only takes place with your consent.

The plug-in provider stores the data collected about you as usage profiles and uses these for the purposes of advertising, market research and/or customising its website. Such an evaluation is carried out in particular (even for users who are not logged in) to display customised advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, whereby you must contact the respective plug-in provider to exercise this right. Data is passed on regardless of whether you have an account with the plug-in provider and are logged in there. If you are logged in with the plug-in provider, your data collected by us will be assigned directly to your existing account with the plug-in provider. If you press the activated button and, for example, link the page, the plug-in provider also saves this information in your user account and shares it publicly with your contacts. We recommend that you log out regularly after using a social network, but especially before activating the button, as this way you can avoid being assigned to your profile with the plug-in provider.

The information collected is stored on the provider’s servers, in the case of international providers also outside Europe. For these cases, the provider has, according to its own information, imposed a standard that corresponds to the former EU-US Privacy Shield and has promised to comply with applicable data protection laws when transferring data internationally. We have also agreed so-called standard data protection clauses with the providers, the purpose of which is to maintain an appropriate level of data protection in the third country.

You can withdraw your consent at any time without this affecting the permissibility of processing up to the point of withdrawal. The easiest way to revoke your consent is via the functions of the social media providers.

Further information on the purpose and scope of data collection and its processing by the plug-in provider can be found in the data protection declarations of these providers provided below. There you will also find further information on your rights in this regard and setting options to protect your privacy. Addresses of the respective plug-in providers and URL of the respective data protection notices:

Cookies and similar technologies

We use cookies and similar technologies on our website to ensure the functionality and user-friendliness of our website, to analyse and optimise the use of our website and to show you personalised content and advertising. Cookies are small text files that are stored on your end device when you visit our website. You can set your browser so that it informs you about the use of cookies, refuses to accept cookies or deletes certain cookies. Please note, however, that some functions of our website may not be available or only available to a limited extent if you refuse or delete cookies. Further information about the cookies and similar technologies we use, their purposes, legal basis and storage duration can be found in our cookie policy.

Borlabs Cookies

This website uses Borlabs Cookie, which sets a technically necessary cookie (borlabs-cookie) to store your cookie consent. Borlabs Cookie does not process any personal data.

The borlabs cookie stores the consent you gave when you entered the website. If you wish to revoke this consent, simply delete the cookie in your browser. When you re-enter/reload the website, you will be asked for your cookie consent again.

Wordfence Security

We use the Wordfence Security plug-in to protect against viruses and malware and to defend against external attacks. The operator is Defiant, 800 5th Ave Ste 4100, Seattle, WA 98104 , USA (https://www.defiant.com/). The plug-in uses cookies, for example, to recognise whether the visitor is a human or a robot. Here you can find information on which cookies are set: https://www.wordfence.com/help/general-data-protection-regulation/

IP addresses are stored on the Wordfence servers to protect against brute force and DDoS attacks or comment spam. IP addresses categorised as harmless are placed on a white list. Wordfence Security secures our website and thus protects website visitors from viruses and malware. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

Terms of Use: https://www.wordfence.com/terms-of-use/

Privacy policy: https://www.wordfence.com/privacy-policy/

We have concluded an order processing contract with the above-mentioned operator Defiant and fully implement the strict requirements of the German data protection authorities when using Wordfence Security.

Data protection provisions about the application and use of Matomo

We have integrated the Matomo component on our website. Matomo is an open source software tool for web analysis. Web analysis is the collection, collation and evaluation of data about the behaviour of visitors to websites. Among other things, a web analysis tool collects data on the website from which a data subject came to a website (so-called referrer), which subpages of the website were accessed or how often and for how long a subpage was viewed. Web analysis is mainly used to optimise a website and for the cost-benefit analysis of internet advertising.

Die Software wird auf den Cloud-Servern von Mamoto betrieben und die Besucherdaten werden dort von Mamoto entsprechend erhoben, gespeichert und verarbeitet.

The purpose of the Matomo component is to analyse the flow of visitors to our website. Among other things, we use the data and information obtained to analyse the use of this website in order to compile online reports that show the activities on our website.

Matomo places a cookie on the data subject’s IT system. What cookies are has already been explained above. By setting the cookie, we are able to analyse the use of our website. Each time one of the individual pages of this website is accessed, the Internet browser on the data subject’s IT system is automatically prompted by the Matomo component to transmit data to our server for the purpose of online analysis. As part of this technical process, we obtain knowledge of personal data, such as the IP address of the data subject, which serves us, among other things, to trace the origin of visitors and clicks.

The cookie is used to store personal information, such as the access time, the location from which access was made and the frequency of visits to our website. This personal data, including the IP address of the Internet connection used by the data subject, is transmitted each time our website is visited. This personal data is stored by us. We do not pass this personal data on to third parties.

The data subject may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such a setting of the Internet browser used would also prevent Matomo from setting a cookie on the information technology system of the data subject. In addition, a cookie already set by Matomo can be deleted at any time via an Internet browser or other software programmes.

Furthermore, the data subject has the option of objecting to and preventing the collection of data generated by Matomo relating to the use of this website. To do this, the data subject must set ‘Do Not Track’ in their browser.

With the setting of the opt-out cookie, however, there is the possibility that our website is no longer fully usable for the person concerned.

Further information and the applicable data protection provisions of Matomo may be retrieved under https://matomo.org/privacy/.

Use of zoom for online events

We use ‘zoom’ to organise online meetings. You can find information on data processing in this respect at https://explore.zoom.us/de/privacy/.

Payment method: Data protection provisions about PayPal as a payment method

We have integrated PayPal components on this website. PayPal is an online payment service provider. Payments are processed via so-called PayPal accounts, which are virtual private or business accounts. PayPal also offers the option of processing virtual payments via credit cards if a user does not have a PayPal account. A PayPal account is managed via an e-mail address, which is why there is no classic account number. PayPal makes it possible to initiate online payments to third parties or to receive payments. PayPal also acts as a trustee and offers buyer protection services.

The European operating company of PayPal is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg.

If the data subject selects ‘PayPal’ as the payment option under the heading ‘Donations’, the data of the data subject is automatically transmitted to PayPal. By selecting this payment option, the data subject consents to the transfer of personal data required for payment processing.

The personal data transmitted to PayPal is usually first name, surname, address, email address, IP address, telephone number, mobile phone number or other data required for payment processing. The personal data required to process the donation also includes personal data relating to the respective donation.

The purpose of transmitting the data is to process payments and prevent fraud. We will transmit personal data to PayPal in particular if there is a legitimate interest in the transmission. The personal data exchanged between PayPal and us may be transmitted by PayPal to credit agencies. The purpose of this transfer is to check identity and creditworthiness.

PayPal may pass on personal data to affiliated companies and service providers or subcontractors if this is necessary to fulfil contractual obligations or if the data is to be processed on our behalf.

The data subject has the option of revoking their consent to the handling of personal data from PayPal at any time. A revocation does not affect personal data that must be processed, used or transmitted for (contractual) payment processing.

The applicable data protection provisions of PayPal may be retrieved under https://www.paypal.com/de/webapps/mpp/ua/privacy-full.

Donations via betterplace.org

On this website we have integrated iFrames (in the form of an overlay donation button) of gut.org gAG, Schlesische Straße 26, 10977 Berlin (operator of the online donation platform betterplace.org, hereinafter referred to as ‘betterplace.org’). In these iFrames, betterplace.org uses third-party services. Details on the data processing carried out in connection with the services can be found in betterplace.org’s privacy policy (https://www.betterplace.org/c/regeln/datenschutz). The legal basis for the integration of iFrames is Art. 6 para. 1 lit. f GDPR. Our legitimate interest lies in optimising the user-friendliness of the website and enabling a user-friendly link between our website and the online donation platform of betterplace.org.

Changes to this privacy policy

We reserve the right to amend this privacy policy at any time in order to adapt it to changed legal, technical or business requirements. The current version can be found on our website. We recommend that you read this privacy policy regularly to stay informed about the handling of your personal data.